Got a question or concern? Check out our handy FAQ guide below to see if we have your answer. If you can't find what you're looking for, our support team will help.
FAQs
Will the finished stone look exactly like the photo / preview?
Your portrait is hand-painted, so it carries the natural, gentle differences of handmade art — but we paint to capture your pet's likeness, and if you're not happy, we'll repaint it free.
What if I don't like my order?
We're not happy until you are. If the likeness isn't right, we repaint free of charge.
Is my photo good enough to use?
A clear, well-lit, close-up photo works best. Not sure? Send 2–3 photos and we'll help you pick the best angle — free.
Do you offer worldwide shipping?
We currently ship to the United States, the United Kingdom, the European Union, and Canada. Shipping times may vary depending on your location.
Please note: At this time, we do not ship to Alaska, Hawaii, Guam, or U.S. military addresses (APO/FPO/DPO). We are also unable to deliver to P.O. Box addresses — please provide a physical street address.
Can I have more than one pet on my stone?
We can paint up to 2 pets on one stone. To maintain the highest level of hand-painted detail and realism, we limit it to 2 pets maximum. For portraits with 2 pets, we recommend our 6-inch size for the best result."
Can I order the same design again?
Every stone is natural and every portrait is hand-painted, so no two are ever identical. But we keep your photo and can paint a new version for you anytime.